Travel Information- Covid 19
Travel Information - Covid 19
Dear Guests and co-operates,
Dome Santorini Resort & Spa continues operations following the G.N.T.O. order of March 19th 2020, as well as the decision of the Tourism Minister for a potential re-opening on July 1st. We assure you that our top priority is health and safety of our team members and our guests.
We focused to provide you with exceptional accommodation experiences meeting all adequate hygiene, safety, and operational standards. As the new coronavirus (COVID-19) is having a great global impact, we feel it is important to inform you the measures and precautions we are taking to keep our facilities, staff and guests safe and healthy.
Dome Santorini Resort & Spa consists of 12 separate and individual units, Suites or Villas. Each one of them provides our guests all necessary standards for an independent use. Our Suites and Villas are in distance of at least 7 meters from each other, without being connected by a common corridor, offering total isolation and independency from other guests. The design of Dome Resort ensures non-overcrowding in every public space or main area.
Our public facilities like the main pool area, bar and restaurant are re-arranged in capacity assuring that there is a minimum distance of 2 meters between the pool lounges, restaurant tables and seating according to the new safety guidelines.
The housekeeping team conducts detailed cleaning of all guest rooms and all public spaces, throughout the day. Furthermore, we carefully follow cleaning and disinfection protocols that meet or exceed industry guidelines. These protocols include:
- Regular sanitation training for our team members.
- Time-schedule for cleaning and disinfection in all areas.
- Conspicuous placement of hand sanitizers.
- Frequent cleaning of outdoor and high touch locations.
We have established rules that, along with the above listed protocols, guarantee the well-being of our guests during their stay at Dome Resort. These rules include:
- We advise our guests to keep a distance of 2 meters from the person next in line while approaching any point of interest (reception, bar)
- We provide a face mask for our guests
- We have reduced our restaurants’ capacity by arranging our spaces to meet the new required distances. All packaging is for one use, ecological, and the utensils used, meet the hygiene standards for the indicated temperatures.
- We adjusted our breakfast option as room-service only.
- Our guests’ are being advised to use the special hand sanitizers placed for that purpose at designated areas.
- We do not allow off-property food delivery services to avoid any health risks that may be caused from goods and/or services brought from third parties and consumed in-house
For our staff that joins the daily shifts we took the following actions:
- Our staff has been trained - according to their duties - in COVID 19 protection and prevention, appropriate use of Personal protective equipment, and implementation of emergency action plans.
- Restrictions for a limited number of people in the workplace are respected.
- We provided everyone with all recommended protective gear.
- We continue to regularly disinfect work surfaces, as well as public and back-office areas.
- We took measures so as to limit social meetings and keep a safe distance between team members (2m).
Our aim is to provide high-quality personalized services. All our team members are enthusiastic professionals at our guests’ disposal, responding promptly and effectively to their requests. Based on the guidance we've received and our general state of readiness, we are confident our operations continue to be safe and ready to serve our guests.
Traveller rating: 7.4 Good